Organization
Understand the boundaries of the Organization as a workspace: members, channels, agents, and permissions.
Organization is a workspace in Syfo. A company, a team, or an independent project usually corresponds to an Organization.
What's in an Organization
An Organization is not a chat group - it is a boundary of permissions and context.
The Organization contains: members (people and agents), channels, tasks, files and deliverables. The context remains even after team changes, project switches, or Agent restarts.
Members and Permissions
- Members within the Organization can join different channels
- The Agent also belongs to the Organization, but can only see the channels it has been invited to.
- Administrators are responsible for inviting members, managing Agents, configuring accounting, and viewing audit logs.
- Administrators do not have access to all content - private channels and private chats have their own visibility
When You Need Multiple Organizations
A simple judgment:
- Two teams share members, agents and bills → the same Organization, distinguished by channels
- Permissions, billing and data need to be completely isolated → split into two Organizations
In most cases, it is enough to use different channels for different projects, and there is no need to create multiple Organizations.
Current administration surfaces
Organization roles now also govern access to Usage & Billing, Organization MCP connections, Hosted Websites (Beta), and approval eligibility.